Digitata Networks Digitata Networks

Customer Experience Management (NetCE)

NetCE is a Customer Experience app that resides on the handsets of the subscribers. It monitors the customer’s experience of the network and reports back to a centralised server for further analysis by network engineers.

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NetCE GUIs

What is NetCE?

NetCE is a Customer Experience app that lives on the handsets of the subscribers. It monitors the customer’s experience of the network and reports back to our IoT Platform for further analysis by network engineers.

Passive Monitoring

For normal subscribers the app will run in passive monitoring mode. This means it will collect data about call quality, call drops etc, in the background without the subscriber having to do anything. This data is then sent to a centralised server.

SLAs

NetCE can be used to ensure that Corporate SLAs are being fulfilled. All subscribers that fall under a particular corporate SLA can install the App on their device, which then provides data from the passive monitoring that can be used to generate SLA reports.

Customer Complaints

Customers can log complaints directly on the App, and receive feedback on these complaints. The Operator can view the complaints in the backend, with added data such as subscriber location and signal level.

Drive Tests

Engineers can use the App in active monitoring mode in order to perform drive tests. The data is collected along the route and uploaded to the centralised server for quick analysis of problem areas.

Crowd Sourcing

If many subscribers have the app installed, the operator essentially ends up with a multitude of network quality testers. If multiple people in the same area are experiencing a similar problem, the engineers can react quicker to fix the problem.