Engage with mobile users using Digitata Insights’ Chatbot Engagement
What are chatbots:
A computer program designed to simulate conversation with human users, especially over the Internet.
“Chatbots often treat conversations like they’re a game of tennis: talk, reply, talk, reply”
Digitata Insights is using Chatbots on platforms such as Messenger and Telegram instant messaging services, to provide a fresh interface between brands and their customers. Chatbots can facilitate customer care with customer-directed product education, and brand engagement with gamification, directed by customer-expressed areas of interest.
Benefits to brands and organisations:
- Data Driven
- Money and time saver
- Novelty for consumers and businesses
- Natural user engagement
- Integration with existing systems
- No additional app download required
- Instant customer support